Refund Policy
At Green Harvest Tradings, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
- 1. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
- Item must be unused and in the same condition
- Item must be in its original packaging
- Proof of purchase (order number or receipt) is required
- 2. Damaged or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at info@greenharvesttradings.com within 48 hours of delivery.
Please include: your order number, a clear photo of the damaged or incorrect item, and a brief description of the issue. We will arrange for a replacement or a full refund (including shipping costs).
- 3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
Refunds are typically processed within 5-10 business days depending on your bank or credit card issuer.
- 4. Shipping Costs for Returns
If you are returning an item due to a change of mind, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable unless the return is due to our error.
- 5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. If you’ve done this and still have not received your refund, please contact us at info@greenharvesttradings.com
- 6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@greenharvesttradings.com.